To prevent Mobile Fence from being deleted or stopped, please complete the following settings on your child's device.

1. Enable 'Block Settings' Rule

If access to settings is allowed, your child can stop the Mobile Fence service or revoke essential permissions at any time. Therefore, you must block access to the settings menu.

Failure to block settings may result in issues such as "abnormal usage time, monitoring malfunctions, inability to track location, excessive use beyond allowed time, or app deletion." In such cases, you must reinstall the app to restore permissions.

• Related article : How to configure Wi-Fi when settings are blocked

2. Block Safe Mode

Safe Mode helps troubleshoot issues by allowing only basic apps to run during device startup. Generally, this mode can be accessed by long-pressing the Volume Down (-) button while the device is booting. In this mode, the Mobile Fence app does not function, posing a risk that the child could delete the app or revoke permissions.

To prevent access to Safe Mode, please configure the blocking feature as follows:

1) Run the Mobile Fence app on the child's device → Click the Parent Mode button → Log in

2) Device Settings → MDM Agent → Click 'Turn On'

3) Block Safe Mode → Click 'Turn On'

For LG devices, an add-on will be installed when clicking MDM Agent. Please refer to this link for installation instructions.

3. Install Plugin

The plugin manages the key functions of Mobile Fence. A "Blocked by Play Protect" or "Unsafe app" warning pop-up may appear depending on the device, but as the plugin app is safe, please ignore the warning and proceed with the installation.

How to install the plugin

4. Block Factory Reset (Optional)

A factory reset deletes all data and installed apps on the device. To prevent your child from abusing this to delete Mobile Fence, please use the "Block Factory Reset" feature.

The setup steps are as follows:

1) Run the Mobile Fence app on the child's device → Click the Parent Mode button → Log in
2) Device Settings → Block Factory Reset → Turn On

This feature is very powerful; if the password (PIN/pattern) is forgotten, even the service center cannot unlock the device. In such a case, the device motherboard must be replaced, so please decide carefully after confirming whether your child is attempting to delete the app.

5. RAM Management Exception (Optional)

Mobile Fence is designed to operate normally even during RAM optimization. However, if your child's activity is not being monitored smoothly, please add the Mobile Fence app to the exclusion list in your device's RAM management settings.

http://mobilefence.com/kms/18749382

6. Other

- If you are using an LG device, please proceed with the following additional settings.

http://mobilefence.com/kms/60647540